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Help & Support

Need help with SamGenie EduShelf? We're here for learners, parents, teachers and lecturers.

Contact support if you need help with

Downloading or installing the Android app
Creating an account or logging in
Username or password support
Unlock-code or learning-access support
Finding a note, university, department, course, subject or past-question pack
Reporting a wrong question, answer, explanation or update
Requesting a missing university, course, subject or material
Teacher lesson-note assistance
Lecturer course-material assistance

Before contacting support

To help us assist you faster, please include:

  • Your full name
  • Your username or registered email, where applicable
  • The section you need help with
  • The subject, course, university, class, year or exam type involved
  • A screenshot of any error message, if available

Support channels

WhatsApp Support
0805 623 4662

For the fastest response, contact us through WhatsApp.

Chat on WhatsApp
Email Support

You can also send an email for support.

Send an Email